Privacy Policy

Effective Date: 13-September-2025

EMS ONE respects your privacy. This Privacy Policy explains how we collect, use, and protect personal and business data.

3.1 Information We Collect

  • Business Information (company name, contact details, GST number).
  • Employee Data (names, attendance, payroll records) provided by Customers.
  • Technical Data (IP address, device, browser type).
  • Payment Data (billing info, masked payment details via third-party processors).

3.2 How We Use Data

  • To provide and improve Services.
  • To process payroll and employee management tasks as instructed by Customers.
  • For billing, invoicing, and customer support.
  • To comply with legal obligations.

3.3 Data Security

  • Data is encrypted in transit (TLS/SSL) and at rest.
  • Role-based access controls protect sensitive information.
  • Third-party processors comply with applicable data protection laws.

3.4 Data Retention

  • Customer data is retained as long as the subscription is active.
  • Upon cancellation, data is retained for 45 days before deletion (unless legally required otherwise).

3.5 Data Sharing

  • We do not sell or rent Customer data.
  • Data may be shared with trusted third-party service providers (e.g., payment gateways, cloud providers).
  • Disclosure may occur if required by law or to prevent fraud/security issues.

3.6 Customer Responsibilities

  • Customers are responsible for obtaining necessary employee consents before uploading personal data.
  • Customers must ensure compliance with employment and payroll regulations in their jurisdiction.

3.7 Contact Us

For privacy-related inquiries, please contact us through our support channels.

3.8 Relationship with Other Policies

This Privacy Policy should be read together with the Terms of Service and Refund & Cancellation Policy to understand the full scope of Customer rights and responsibilities.

Questions about this Privacy Policy?

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels.