Refund & Cancellation Policy

2.1 Subscription Payments

• Subscriptions are billed in advance (monthly, quarterly, annually).
• Payments are securely processed via third-party payment gateways.

2.2 Refund Policy

• New Customers may request a full refund within 10 calendar days of the initial subscription payment.
• Refunds apply only to the first payment of new Customers.
• Renewals or subsequent billing cycles are non-refundable.
• Payment gateway transaction charges are non-refundable.
• Payroll disbursements or salary payouts are excluded from refunds.

2.3 Cancellation Policy

• Customers may cancel anytime with 30 days' notice via the account dashboard or by contacting support.
• Services remain available until the end of the billing cycle.
• No partial refunds are issued for unused subscription periods.

2.4 Data Access After Cancellation

• Customer data remains accessible for 45 days post-cancellation for export.
• After 45 days, all data is permanently deleted, unless retention is required by law.

2.5 Exceptions

Refunds will not be granted where:

• Services were used in violation of the Terms of Service.
• Requests are made after the 10-day refund window.
• Disputes arise due to inaccurate payment/account details provided by the Customer.

2.6 Contact

For refund or cancellation requests, please contact us through our support channels.

2.7 Relationship with Other Policies

This Refund & Cancellation Policy should be read together with the Terms of Service and Privacy Policy. By subscribing, Customers agree to all these documents collectively.